3-Day Fix Policy
Effective Date: June 5, 2026
Policy snapshot
The plain-English rules before and after your appointment
This is the main policy page for service approval, final-sale terms, reference-photo expectations, accurate client information, and 3-day courtesy fix requests.
Fix
One approved adjustment
A fix is one salon-approved, no-cost courtesy adjustment for a qualifying visible application concern.
Approval
Speak up before leaving
If you leave without telling your technician or management about a concern, the completed look is treated as approved.
Final sale
No refunds after leaving
Once the service is completed and you leave, service sales are final. Tips are final once given. Exceptions only as required by law.
Timing
Notice plus return
A fix may be reviewed only with timely notice, prompt communication, and a coordinated return appointment.
Approval mechanism
How approval works
Approval happens when you choose the service plan and when you leave without telling your technician or management about a concern.
Before service
You approve the plan
You approve the service, style, length, curl, fullness, design, or reference look before work begins.
Before leaving
You inspect the result
Please look at your lashes before leaving. Tell your technician or management before departure if something looks wrong.
After leaving
Notice plus return
After leaving, notify us promptly and return within the 3-calendar-day window when we can schedule it. If salon availability prevents that, management may coordinate documented timing.
Before you leave
On-site concerns are handled differently
If you tell your technician or a manager before leaving that you are unhappy with a visible application concern, that is not treated as silent approval. We may review it on-site, document it, make an on-site adjustment, or decide whether an approved fix appointment is appropriate.
Technician-specific terms
Some technicians are final-inspection only
Some technicians may not participate in post-departure courtesy fixes and may follow a final-inspection-only policy. For those appointments, concerns must be raised with the technician or management before payment and before leaving the salon.
If post-departure fix eligibility matters to you, text or call before booking to ask whether your selected technician offers it, or ask your technician before the service begins. If you choose or continue with a final-inspection-only technician, leaving without a documented concern means no post-departure courtesy fix is offered except as required by law or approved by management.
May qualify
What may count as a fix
- A visible application concern from the original appointment.
- Noticeable gaps, uneven coverage, visible patchiness, lashes sitting oddly, or placement concerns soon after the appointment.
- A concern reported by text or phone within the 3-calendar-day window, with prompt communication so we can coordinate the approved return appointment.
- A concern we can reasonably evaluate from details, appointment records, photos when requested, or an in-salon review.
- An approved adjustment completed inside the policy window when salon scheduling allows, or at another documented time management approves.
Not covered
What does not count
- Changing the style, length, curl, fullness, design, or look you chose or approved.
- Expecting lashes to match a reference photo exactly.
- Normal lash shedding, natural lash cycle changes, or wanting an extra fill.
- Aftercare, sleeping habits, makeup, oil, water, steam, picking, pulling, or outside product use.
- Allergic reactions, sensitivities, irritation, discomfort, or medical concerns.
- Work from another salon or lashes changed after the original appointment.
- Appointments with a final-inspection-only technician, unless management approves an exception.
- Concerns caused by false, incomplete, or misleading client information.
Request process
How to request a fix
Fix appointments cannot be booked online.
Step 1
Text or call 657-334-9919. Fix appointments cannot be booked online.
Step 2
Send your name, original appointment date, location, technician, concern, and photos if requested.
Step 3
If management approves the request, return for the approved fix appointment inside the 3-calendar-day window when available, or at another documented time management approves.
Deadline and scheduling
To qualify after departure, you must notify us within 3 calendar days after the original appointment date and keep communicating so we can coordinate an approved return appointment. Notice alone does not guarantee approval, extend the policy window, or create a refund right.
Day 1 is the day after your appointment. Day 3 ends at the salon's posted closing time for that location.
We will try to schedule an approved fix with your original technician inside the 3-calendar-day window. If salon availability prevents that, management may approve another qualified technician or coordinate a documented return time through text, phone, or in-salon communication.
One approved fix only
Only one approved fix may be offered per qualifying original service. If you miss, late-cancel, or do not attend the approved fix appointment, no additional courtesy appointment is owed.
If you remain unsatisfied after the approved fix, no additional fix, fill, credit, or refund is owed except as required by law.
Reference photos
Inspiration, not an exact promise
Reference photos, social media photos, online photos, menu photos, and salon example photos are for inspiration and illustration only.
Results may differ based on natural lashes, eye shape, lash density, lash health, service selected, safe styling limits, aftercare, and professional recommendation.
Accurate information
Tell us the truth so we can service safely
We rely on accurate information about appointment history, time since your last lash service, prior lash work, current lash condition, allergies, sensitivities, eye conditions, recent procedures, products used, and aftercare.
False, incomplete, or misleading information may result in denial of any refund, courtesy fix, complimentary removal, credit, or adjustment request to the fullest extent permitted by law.
Safety concerns are separate
Allergic reactions, sensitivities, irritation, redness, swelling, itching, pain, or other health concerns are not fixes. Contact us promptly if you have symptoms, and seek medical attention when appropriate.
For qualifying allergic reactions or sensitivities, management may offer complimentary removal at its discretion. Complimentary removal is not a refund or compensation for the original service.
Management discretion
Management reserves the right to interpret, apply, update, or change the terms and conditions of this policy at any time without prior notice, except where notice is required by law.
Management may approve, deny, or make a one-time exception to a fix request at its discretion. The current posted policy applies to requests made after the policy is updated, unless applicable law requires otherwise.
Final sale
This policy does not create a refund right
Once your service is completed and you leave the salon, all service sales are final and non-refundable except as required by law.
Tips and gratuities are optional, voluntary appreciation for service. Once given, tips are final and are not refundable, credited, or applied toward a future service except as required by law.
Nothing in this policy limits rights that cannot be waived under California law. Please review our Refund Policy for additional terms.