Refund Policy
Effective Date: June 5, 2026
Main policy page
Refunds and fixes are governed by the posted Fix Policy
All lash extension, lash lift, removal, fill, and related beauty service sales at Elegant Lashes by Katie are final and non-refundable once the service is completed and you leave the salon, except as required by law.
Tips and gratuities are optional, voluntary appreciation for service and are final once given. They are not refundable, credited, or applied toward a future service except as required by law.
Service approval, reference-photo expectations, accurate client information, technician-specific final-inspection terms, management discretion, and courtesy fix eligibility are explained in our main 3-Day Fix Policy.
Read the 3-Day Fix PolicyAllergic Reactions and Safety Concerns
Allergic reactions, sensitivities, irritation, redness, swelling, itching, pain, or discomfort do not qualify for a refund except as required by law. Complimentary removal may be offered at management's discretion and is not compensation for the original service.
California Law
Nothing in this policy limits rights that cannot be waived under California law. If any part of this policy conflicts with applicable law, the law controls.
Contact
If you have a concern about a service, contact us promptly by text or phone. Fix-related requests must follow the notice, return, approval, and timing requirements in our 3-Day Fix Policy.