Terms of Service

1. Acceptance of Terms

By accessing our website at elegantlashesbykatie.com or using our lash extension services at any of our Orange County locations (Irvine, Tustin, Santa Ana, Costa Mesa), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, please do not use our website or services.

2. Services Description

Elegant Lashes by Katie provides professional lash extension services including:

• Classic lash extensions
• Volume lash extensions
• Hybrid lash extensions
• Lash fills and maintenance
• Lash removal services
• Lash consultations

We reserve the right to modify, suspend, or discontinue any service at any time without notice.

3. Appointment Booking and Cancellation

Booking

Appointments can be made through our website, by phone at 657-334-9919, or in person at any of our locations. All appointments are subject to availability.

Cancellation Policy

• Cancellations must be made at least 24 hours in advance
• Late cancellations (less than 24 hours) may result in a cancellation fee
• No-shows will be charged 50% of the scheduled service cost
• Repeated no-shows may result in requirement of advance payment for future bookings

Late Arrivals

Clients arriving more than 15 minutes late may need to reschedule their appointment. If we can accommodate late arrivals, service time may be shortened to avoid delays for subsequent clients.

4. Payment Terms

• Payment is due at the time of service
• We accept cash, credit cards, and debit cards
• Prices are subject to change without notice
• Promotional offers are subject to specific terms and conditions
• Gift certificates are non-refundable and must be used within one year of purchase
• Refunds are issued at our discretion on a case-by-case basis

5. Client Health and Safety

Disclosure Requirements

Clients must disclose the following information before receiving services:

• Allergies to adhesives, cosmetics, or other products
• Eye conditions or infections
• Recent eye surgeries or procedures
• Pregnancy or nursing status
• Use of contact lenses
• Any medical conditions that may affect lash application

Contraindications

We reserve the right to refuse service if we determine that lash extensions are not appropriate for your health or safety.

Allergic Reactions

While rare, allergic reactions to lash adhesive or products can occur. If you experience redness, swelling, itching, or discomfort, contact us immediately and seek medical attention if necessary.

6. Aftercare and Maintenance

Clients are responsible for following aftercare instructions provided by our lash artists. Failure to properly care for lash extensions may result in:

• Premature lash loss
• Damage to natural lashes
• Eye irritation or infection

We are not responsible for damage caused by improper aftercare, self-removal attempts, or use of incompatible products.

7. Liability and Warranties

Limitation of Liability

Elegant Lashes by Katie, its owners, employees, and affiliates shall not be liable for any damages arising from:

• Allergic reactions to products used during service
• Damage to natural lashes from improper aftercare
• Individual variations in lash retention
• Pre-existing eye conditions or sensitivities
• Indirect, incidental, or consequential damages

No Warranties

Services are provided "as is" without warranties of any kind. We do not guarantee specific results or lash retention periods, as individual results vary.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Elegant Lashes by Katie and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Photography and Social Media

We may photograph your lash work for promotional purposes. By receiving our services, you consent to the use of your photos on our website, social media, and marketing materials unless you explicitly opt out in writing.

If you wish to opt out of photography, please inform your lash artist before your appointment.

10. Age Requirements

Clients must be at least 18 years of age to receive lash extension services. Clients under 18 must be accompanied by a parent or legal guardian who must provide written consent.

11. Professional Conduct

We expect all clients to treat our staff with respect. We reserve the right to refuse service or terminate appointments if clients engage in:

• Abusive, threatening, or inappropriate behavior
• Harassment of any kind
• Intoxication or substance impairment
• Violation of our studio policies

12. Website Use

Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Interfere with the proper functioning of our website
• Scrape, harvest, or collect user information
• Impersonate any person or entity

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of these external sites.

14. Indemnification

You agree to indemnify and hold harmless Elegant Lashes by Katie from any claims, damages, losses, liabilities, and expenses arising from your violation of these Terms of Service or your use of our services.

15. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of the State of California. Any disputes arising from these terms or our services shall be resolved through binding arbitration in Orange County, California, in accordance with the rules of the American Arbitration Association.

16. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.