Privacy Policy

1. Introduction

Elegant Lashes by Katie ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services at our Orange County locations in Irvine, Tustin, Santa Ana, and Costa Mesa.

2. Information We Collect

Personal Information

We may collect the following personal information from you:

• Name and contact information (email address, phone number, mailing address)
• Appointment and booking information
• Payment information (processed securely through third-party payment processors)
• Service preferences and history
• Allergy information and health-related details relevant to lash services
• Communications with our staff and customer service

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and exit pages
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To schedule and manage appointments
• To provide lash extension services and customer support
• To process payments and maintain billing records
• To send appointment reminders and service updates
• To communicate promotional offers and specials (with your consent)
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, appointment scheduling, email communications)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, sale, or acquisition
• Protection of Rights: To protect our rights, property, safety, or the rights of others

5. California Privacy Rights (CCPA)

California residents have specific rights regarding their personal information:

Right to Know

You have the right to request disclosure of the personal information we collect, use, and disclose about you.

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

We do not sell personal information. If our practices change, we will update this policy and provide an opt-out mechanism.

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at [email protected] or call 657-334-9919.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: